Many ways to claim
We provide multiple ways to claim, depending on your circumstances. Being prepared helps us to look after your claim quickly, so have your policy number handy as well as receipts and any other documents that will support your claim.
Lodge your claim online
If you wish to make a claim that does not need an immediate, emergency response, the easiest way is to claim online.
Start a claim
Help your claim go quickly
Here are some tips to help us look after your claim quickly. Good preparation can mean the difference between a smooth claim process and one that requires detailed work to get everything right. So, whether you’re in a hurry or need more time to prepare, we’ve got ways to help.
Do not admit fault or liability
Get your documents together
Claims team will assess your claim
Start a claim
Step 1
Don't admit fault
Prior to us assessing your claim, it is recommended that you do not admit that you are at fault, or offer or promise to pay any money, or become involved in litigation.
Step 3
Submit your claim
Follow the steps online to submit your claim and it usually takes under a minute. If you have lots of files to upload with your claim you can just zip them up into a single archive and upload it.
Step 2
Prepare your documents
Obtain as much documentation as possible at the time the situation occurs and this includes a written medical report or certificate from your treating doctor or specialist that clearly explains the medical condition.
Step 4
Assessing your claim
The claims team will assess your case and will be in contact with you to discuss your specific circumstances.
We’re an online company and have created an online purchase path that takes you from quote to policy in a few quick steps. To get started, click here to get a quick quote. Then:
- Select single or couple
- Enter your age
- Select your profession
- Select the plan that’s right for you
Keep an eye on your inbox for your ‘Schedule’ which has your all-important policy number, and cover details.
If you need help at anytime during the process please call us on: +61 2 8294 7569 or use the Live Chat beacon or email us at hello@brokersonline.co
We can help you update your policy if you need to:
- Changing your coverage dates
- Updating your coverage details
- Changing the email address that we reach you by
- Cancelling your policy
Depending on the changes needed, we may need to contact you to take credit card payment for additional cover.
We can help you with any of these changes during business hours – please call us on: +61 2 8294 7569 or use the Live Chat beacon or email us at hello@brokersonline.co
We offer a full money back guarantee on any policy cancelled with 14 days of purchase.
We can also discuss cancelling your policy if you’re past this period.
To cancel, simply get in touch with your policy number.
If you need help at anytime during the process please call us on: +61 2 8294 7569 or use the Live Chat beacon or email us at hello@brokersonline.co
With Bill, easy and affordably account & sickness insurance is in reach for:
Australian Citizens Permanent Residents of Australia A holder of a valid partner/spouse visa or skilled working visa (457 or other skilled working visa) New Zealand citizens – a New Zealand passport holder permanently residing in Australia, who has unrestricted right of entry into Australia.
The Product Disclosure Statement (PDS) contains important info about your policy. In the PDS you’ll see detailed information about what you’re covered for.
It’s always available on the relevant when you get a quote and will be included in your confirmation email when we send you the policy confirmation.
We can unfortunately not send a copy of your Schedule (policy) by mail. We’re an online only company, this helps us to keep premiums low and offer the best possible value for our customers.
If you’d like a copy of your Schedule, we can send this to the email address you provided when you bought your policy.
We can help you with this during business hours.
Your Schedule was sent via email shortly after your purchased your policy online. We used the email address you provided during checkout.
Have you checked your junk or spam folders?
Would you like us to resend it? If so please contact us at hello@brokersonline.co
We offer a full money back guarantee on any policy cancelled with 14 days of purchase. Once we’ve cancelled your policy, a confirmation will be sent to the email address that you provided on the day you bought your policy.
Once we’ve issued a refund the funds will reach your bank account within 5-10 working days. Get in touch via +61 2 8294 7569 or use the Live Chat beacon or email us at hello@brokersonline.co
Once we’ve cancelled your policy, a confirmation will be sent to the email address that you provided on the day you bought your policy. If you were entitled to a refund this can take up to 10 days to be refunded onto your credit or debit card.
If you did not receive the cancellation email or it has been more than 10 days since you cancelled your policy please contact us at hello@brokersonline.co and we will help you.
Do you need to make an emergency claim right now? You can call +61 2 8880 9197 and ask for the claims team.
You can also reach us by email: claims@brokersonline.co
Not an emergency? If you wish to make a claim that does not need an immediate, emergency response the easiest way to claim is to use our online claim form.
To submit your claim, please provide as much information as possible about what happened.
Get a quote for free. It only takes 2 minutes.